Privacy Policy – Updated 16th December 2020.

Here at louisejenner.com we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. This privacy policy is effective from 16th December 2020.

This privacy policy is to let you know how Louise Jenner, The Dream Job Coach / The Dream Biz Coach uses and promises to look after your personal information. If you have any questions or want more details on how we use your personal data, you can email: louise@louisejenner.com

Our Privacy Promise

We promise:

To keep your data safe and private
Not to sell your data – ever
To give you ways to manage and review your marketing choices at any time
To advise you of any breach of data protection as soon as possible

Identity and contact details of the Data Controller and Data Protection Officer

Louise Jenner is the Data Controller and is committed to protecting the rights of individuals in line with the Data Protection Act 1998 (DPA) and the new General Data Protection Regulation (GDPR). The person responsible for Data Protection can be contacted by email at louise@louisejenner.com or by writing to: Louise Jenner, Swallow Barn, Preston, Newton Abbot, Devon. TQ12 3PP

What information do we collect about you?

We may collect the following information:

Name
Contact information including email address, address and telephone numbers
Website and social media addresses
Demographic information such as postcode
Other information relevant to customer surveys and/or offers
Details about products and services we provide to you
Data we get about where you are such as IP address
Details on devices and technology you use
Other data about how you use our products and services
Consents, permissions or preferences you give us – including how you want us to contact you
Profile and usage data, via cookies and other internet tracking software. You can view our cookie policy here.

Where do we collect your personal information?

Data you give to us:

When you use our website
When you ask for our products or services
When talking to us on the phone
When you give us a business card or CV
In emails, online messaging and letters
When you engage with us on social media
In customer surveys and quizzes
During a consultation or clarity session
During coaching sessions

What is our legal basis for processing your personal data?

The new law (GDPR) says we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside of the business: Louise Jenner, The Dream Job Coach / The Dream Biz Coach. The law says we must have one or more of these reasons:

When you have given consent.
To fulfil a contract we have with you.
When it is in our legitimate interest.
When it is our legal duty to do so.

How will your information be used?

What we use your information for	Why	Our legitimate interest
To manage our relationship with you or your business To provide advice and guidance about our products and services To study how customers use our products and services To develop new ways to meet our customers’ needs and to grow our business To develop and carry out marketing activities	Following your consent Fulfilling a contract Only when it’s in our legitimate interests When it’s our legal duty	Keeping our records up to date Seeking your consent when we need to contact you Working out which of our products or services may interest you and telling you about them Developing products and services and how we charge for them Defining types of customers for new products and services
To develop and manage our products & services To test new products & services To manage how we work with other companies that provide services to us and our customers	Fulfilling contracts Our legitimate interests Our legal duty	Developing products and services and how we charge for them Defining types of customers for new products and services Being efficient about how we fulfil our legal and contractual duties
To deliver our products and services To manage customer payments To collect and recover money that is owed to us	Fulfilling contracts Our legitimate interests Our legal duty	Being efficient about how we fulfil our legal and contractual duties
To obey laws and regulations that apply to us To respond to complaints and seek to resolve them	Fulfilling contracts Our legitimate interests Our legal duty	Complying with regulations that apply to us Being efficient about how we fulfil our legal and contractual duties
To run our business in an efficient and proper way including managing our business capability, planning and communication	Fulfilling contracts Our legitimate interests Our legal duty	Complying with regulations that apply to us Being efficient about how we fulfil our legal and contractual duties
To exercise our rights as set out in our Terms of Business, Letter of Engagement and Schedule of Services	Fulfilling contracts Our legitimate interests Our legal duty	Complying with regulations that apply to us Being efficient about how we fulfil our legal and contractual duties

Marketing

If we have your consent, we may use your personal information to tell you about relevant products and offers. The personal information we have for you is made up of what you tell us and data we collect when you use our services. We use this to form a view on what we think you may want or need, or what may be of interest to you.

We can only use your personal information to send you marketing messages if we either have your consent or a ‘legitimate interest.’

You can ask us to stop sending you marketing messages by contacting us at louise@louisejenner.com at any time, or clicking on the unsubscribe link that appears on every email.

Sending data outside the EEA

When we transfer information outside the EEA we make sure that it is protected in the same ways as if it was being used in the EEA. We only transfer it to organisations that are part of the Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries. It makes sure those standards are similar to what is used within the EEA.

Who do we share your personal information with?

We share your personal information with agents and advisers who we use to help run your accounts and services, collect what you owe, and explore new ways of doing business.

We use Acuity Scheduling by Squarespace to manage online appointments. You can read their privacy policy here.
We use OnePageCRM to store contact information and to manage your account. OnePageCRM uses servers based in the USA. They are ensuring their systems comply with the new regulations and hold an EU-US Privacy Shield Certificate. You can read the OnePage GDPR policy here and other information about their Security here including details of their EU-US Privacy Shield.
We use Mailchimp to administer our email marketing and to provide online training modules. You can read the Mailchimp privacy policy here.
We use PayPal to process credit and debit card payments. You can read the PayPal privacy policy here.
We also use Stripe to process credit and debit card payments. You can read the Stripe privacy policy here.
We also use Square to process credit and debit card payments. You can read the Square privacy policy here.
When you request a monthly payment plan, we use GoCardless. You can read the GoCardless privacy policy here.
We use QuickBooks by intuit to process your invoices. You can read the intuit privacy policy here.
We use Zapier to enable Acuity Scheduling to communicate with OnePageCRM and other apps. You can read the Zapier privacy policy here.
We use Eventbrite to promote events. You can read the Eventbrite privacy policy here.
Louise uses Rocketbook to take notes during calls and sessions. You can read the RocketBook privacy policy here.
Online coaching sessions and other events are held via Zoom. You can read the Zoom privacy policy here.
We use Apple technology and iCloud for storing some data and documents. Two-Factor authentication is enabled for added security. You can read the Apple Privacy Policy here.

How long will your information be held?

We will keep your personal information until you request otherwise. We may keep your data for up to 7 years afterwards for one of these reasons:

To respond to any questions or complaints
To show we treated you fairly
To maintain records according to rules that apply to us

We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons.

What are your rights?

You have the right to access your personal information, to object to the processing of your personal information, to rectify, to erase, to restrict and to ‘port’ (ask for the transfer of your personal information in an easy to use format to another organisation). Any requests or objections should be made in writing. Please write to: Louise Jenner, Swallow Barn, Preston, Newton Abbot, Devon. TQ12 3PP

How to receive a copy of your personal information

You can request a copy of the personal information we hold by sending a request in writing to us at: Swallow Barn, Preston, Newton Abbot, Devon. TQ12 3PP.

Letting us know if your personal information is inaccurate

If you think any information we hold about you is wrong or incomplete, you have the right to ask for it to be changed. Please email: louise@louisejenner.com and we will take reasonable steps to correct the data.

Letting us know you want us to stop using your personal information

You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’ or the ‘right to be forgotten.’

If you want to object to how we use your data, or ask us to delete it or restrict how we use it, please email: louise@louisejenner.com

There may be legal or other official reasons why we need to keep or use your data but please tell us if you think that we should not be using it.

You have the right to withdraw consent

You can withdraw your consent at any time. Please email louise@louisejenner.com if you wish to do so. If you withdraw your consent we may not be able to provide certain products or services to you. If that is so we will tell you.

How to make a complaint

We hope you won’t ever need to, but if you are unhappy with how we have used your personal information please send an email to louise@louisejenner.com with details of your complaint. We will look into and respond to any complaints we receive.

You also have the right to register a complaint with the Information Commissioner’s Office (“ICO”) (the UK data protection regulator). For further information on your rights and how to complain please go to the ICO Website.

You can view Louise Jenner’s registration with the ICO for the current year at the ICO Website, using this registration number: ZA323655.

Privacy Policy